PROFESSIONAL NAIL SUPPLIES
10% OFF FIRST ORDER
FREE SHIPPING ON ORDERS $150+

Return & Refund Policy

Last updated: July 1, 2026

We want you to be happy with your order. Because we sell professional nail products, many items are subject to sanitary, safety, and manufacturer restrictions. Please review this policy before placing your order.

Return Window

Eligible items may be returned within 14 days of delivery or pickup.

To be eligible for a return, the item must be:

  • Unused
  • Unopened
  • In original packaging
  • In resellable condition
  • Accompanied by proof of purchase

Returns must be approved by VSTUDIO Nail Supplies before being shipped back or brought to the store. Items returned without prior approval may be refused.

How to Start a Return

To request a return, email us at info@vstudionailsupplies.com with:

  • Order number
  • Full name
  • Item you want to return
  • Reason for return
  • Photos, if applicable

If your return is approved, we will send return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or missing due to our error.

Non-Returnable Items

For sanitary and safety reasons, we cannot accept returns on:

  • Opened or used gel polish, base coats, top coats, builder gels, hard gels, polygels, primers, dehydrators, cleansers, removers, cuticle removers, or other liquids
  • Nail drill bits, sanding bands, files, buffers, and other single-use or skin/nail-contact items
  • Cuticle scissors, nippers, pushers, tweezers, and other tools that touch skin or nails
  • Used equipment
  • Items damaged by customer misuse
  • Sale or clearance items
  • Gift cardsSpecial orders or custom orders

If you are unsure whether an item is returnable, please contact us before purchasing.

Damaged, Defective, Wrong, or Missing Items

Please inspect your order as soon as it arrives or when you pick it up.

If your order arrives damaged, defective, incorrect, or missing an item, contact us within 3 days of delivery or pickup at info@vstudionailsupplies.com.

Your message must include:

  •   Order number
  •   Description of the issue
  •   Clear photos and/or video
  •   Photos of the packaging, shipping label, and damaged item, if applicable

Claims reported after 3 days may be denied.

Equipment & Electronics

Used equipment, including nail drills, lamps, dust collectors, sterilizers, and ultrasonic cleaners, cannot be returned.

If equipment arrives damaged or defective, please contact us within 3 days of delivery or pickup with your order number, photos, and video of the issue.

Warranty coverage depends on the manufacturer’s policy and the specific product. We may request photos, video, serial numbers, proof of purchase, and other information needed for a warranty claim.

Warranty coverage does not include damage caused by misuse, dropping, water exposure, improper cleaning, improper voltage, unauthorized repair, or failure to follow instructions.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund is approved.

Approved refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We do not guarantee exchanges. The fastest way to receive a different item is to place a new order after your return is approved.

Order Cancellations

If you need to cancel or change an order, contact us immediately at info@vstudionailsupplies.com.

We can only cancel or change an order if it has not yet been processed, packed, labeled, or shipped.

Unauthorized Returns

Unauthorized returns may be refused, returned to sender, or processed at our discretion.

Questions

For any return or refund questions, contact us at:

VSTUDIO Nail Supplies
Email: info@vstudionailsupplies.com