Shipping policy
Last updated: July 1, 2026
Thank you for shopping with VSTUDIO Nail Supplies. We prepare and ship orders as quickly and safely as possible.
Order Processing Time
Orders are prepared within 2 business days.
Business days are Monday through Friday, excluding major U.S. holidays.
Processing time is separate from USPS delivery time. During sales, holidays, new product launches, or high-volume periods, processing may take longer.
Shipping Carrier
We currently ship orders through USPS.
Once your order ships, you will receive tracking information by email.
Tracking information may take up to 24 hours to update after USPS receives the package.
Shipping Rates
Shipping rates are calculated at checkout based on the order weight, destination, and selected shipping method.
Free USPS shipping is available on orders of $150 or more within the United States. The order total must be $150 or more before taxes and after discounts. Free shipping will be applied at checkout when the order qualifies.
Delivery Estimates
USPS delivery dates are estimates only and are not guaranteed.
Delays may occur due to weather, holidays, high volume, incorrect addresses, USPS delays, or other circumstances outside our control.
Shipping Address
Customers are responsible for entering a complete, accurate, and deliverable shipping address at checkout.
VSTUDIO Nail Supplies is not responsible for delays, lost packages, return-to-sender fees, or reshipping costs caused by an incorrect or incomplete address.
If you notice an address mistake, contact us immediately at info@vstudionailsupplies.com. We can only update the address if the order has not yet been processed, packed, labeled, or shipped.
Local Pickup
Local pickup is available at:
VSTUDIO Nail Supplies
13 Spring Street, 2nd floor
Stamford, CT
Pickup orders are prepared within 2 business days. Please wait until you receive a pickup confirmation before coming to pick up your order.
You will receive an email notification when your order is ready.
Please bring your order confirmation and a photo ID when picking up your order.
Orders must be picked up within 7 days of the ready-for-pickup notification. If you need more time, please contact us at info@vstudionailsupplies.com.
Lost, Stolen, or Delivered Packages
Once a package has been transferred to USPS, delivery is handled by USPS.
If tracking shows that a package was delivered but you did not receive it, please first check with household members, neighbors, your building, front desk, mailroom, and local USPS office.
If a package is lost, stolen, damaged in transit, or marked delivered but not received, contact us at info@vstudionailsupplies.com. We will do our best to assist, but USPS investigations and claim decisions may be required before a replacement or refund can be issued.
Damaged in Transit
If your order arrives damaged, contact us within 3 days of delivery with your order number, photos of the product, photos of the packaging, and photos of the shipping label.
Please keep all packaging until the issue is resolved.
Domestic Shipping
We currently ship within the United States.
International Shipping
At this time, international shipping is not available unless shown as an option at checkout.
Shipping Restrictions
Some professional nail products, liquids, chemicals, or equipment may be subject to shipping restrictions. If we are unable to ship an item to your location, we will contact you.
Split Shipments
Orders may ship in more than one package depending on inventory, product type, size, or fulfillment location. You may receive more than one tracking number.
Questions
For shipping questions, contact us at:
VSTUDIO Nail Supplies
Email: info@vstudionailsupplies.com